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Terms & Conditions

Last Updated: 6/08/2025

Welcome to Newcenturylabs.com, the official website of New Century Labs, LLC, a registered company in the state of Oregon. We provide access to direct-to-consumer laboratory testing through national diagnostic partners such as Quest Diagnostics. By using this site or purchasing any lab service, you agree to the following Terms & Conditions:

  1. Age Requirement
    You confirm that you are at least 18 years old and legally authorized to order and receive laboratory testing services.
  2. Medical Disclaimer
    All lab testing services and information provided through Newcenturylabs.com are for informational and educational purposes only. They do not constitute medical advice, diagnosis, or treatment. A patient-physician relationship is not created by your use of this site, ordering a test, or receiving results. You agree that it is your responsibility to consult your own licensed healthcare provider regarding any test results or health concerns. Test results are not guaranteed to be accurate and may vary due to multiple factors outside the control of New Century Labs, its ordering physicians, or laboratory partners.
  3. Refund & Cancellation Policy
    All purchases are final once a lab order is placed. No refunds will be issued after the requisition has been created or a specimen has been collected. Refunds will not be given for delays in result delivery, failure to visit the lab, or laboratory rejections. Refunds will only be issued if required by law. Orders placed from the following states will be automatically canceled and refunded due to legal restrictions on direct-to-consumer testing: New York, New Jersey, Rhode Island, and Maryland.
  4. Result Delivery, Privacy, and Data Use
    Test results are delivered via a HIPAA-compliant encrypted email system requiring user authentication for secure access.

New Century Labs, LLC does not store, retain, or archive any Protected Health Information (PHI) on its servers. All PHI is transmitted temporarily and securely for the sole purpose of fulfilling your lab order. Once delivered, your PHI is not retained by Newcenturylabs.com.

We do not sell, rent, or share your personal information or health data with third parties. Your information is used solely to process your order, deliver your test results, comply with legal requirements, or provide statistical reporting.

By registering or placing an order, you agree to receive email communications from New Century Labs, which may include order confirmations, lab instructions, health-related content, and limited promotional offers. You may opt out of promotional emails at any time by contacting customerservice@newcenturylabs.com.

  1. Public Health Reporting
    Certain infectious diseases and abnormal lab results are legally reportable to local or state health departments. You acknowledge and accept that your test results may be disclosed to public health authorities as required by law.
  2. Acceptable Use
    You agree not to misuse the site, interfere with its operation, or use it for any illegal, fraudulent, or harmful purpose. You also agree not to misrepresent yourself or provide false information.
  3. Indemnification
    You agree to indemnify and hold harmless New Century Labs, LLC, its employees, contractors, partners, ordering physicians, and laboratory affiliates from any claims, damages, losses, liabilities, or legal fees arising from your use of this site, misuse of services, violation of these Terms, or reliance on any test results provided.
  4. Limitation of Liability
    New Century Labs, LLC is not liable for indirect, incidental, or consequential damages. This includes, but is not limited to, damages from inaccurate test results, service delays, laboratory errors, third-party actions, or your reliance on any information from our platform.
  5. Governing Law and Dispute Resolution
    These Terms & Conditions are governed by the laws of the State of Oregon. Any disputes shall be resolved through binding arbitration in Multnomah County, Oregon, unless otherwise required by law.
  6. Changes to These Terms
    We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the site after changes are made constitutes acceptance of the new Terms.

Contact:
For questions or concerns, email: customerservice@newcenturylabs.com